In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities

From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic

As we enter the third year of the global pandemic, what are the challenges facing debt collection and debt resolution professionals?

In this presentation from the Collections and Vulnerability conference, Bruce Curry lays out the case for customer-centric debt collection and its impact on a firm's performance

​​​​​​​The numbers speak for themselves because digital-first collections counts when it comes to tackling late-paying accounts

Automated dial-direct calls to late-paying customers continue to help recover around 5% of delinquent accounts

The time to invest in collections technology and improve your processes is now, not when the pandemic-driven debt tsunami hits

Signs to watch for, technologies that might help and recommendations on how to work with borrowers

Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position

To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming

As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers

The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it

How do you prevent first-party fraud and synthetic identity fraud without putting unnecessary barriers in the way of customers?

The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

Synthetic identity fraud is hitting hard and financial institutions are unsure how to deal with it