AI-powered communication solutions are redefining how enterprises connect with customers at scale

Card and card-not-present (CNP) fraud continue to be significant global challenges, but the right technology can help fight criminals committing the fraud

Simulation and optimization are two different technology approaches that can dramatically improve the results of your decision strategies and improve customer centricity

New ways of managing auto finance decisions lead to faster loan approvals, better customer matching, fraud prevention, and cost reduction

The Federal Housing Finance Agency’s interim “lender choice” policy introduces a dangerous precedent that increases adverse selection risk that will raise prices for consumers. 

An analysis by FICO data scientists has found that FICO Score 10T significantly outperforms VantageScore 4.0 in mortgage origination predictive power. 

Skyrocketing delinquencies in the US and other markets pose a threat that demands the use of decisioning-as-a-service

Debit card skimming in the US in 2024 was a mixed bag, with increases in reported incidents but decreases in total number of compromised cards

The long-term value of a good customer decision far surpasses the short-term ROI

The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits

Inappropriate comparisons between credit scoring models could threaten liquidity and consumer access to affordable credit

Banks face increasing scam liabilities worldwide as regulators change reimbursement requirements, while consumers signal willingness to complain to regulators and banks

The FICO Score is a primary factor in determining consumer credit risk for mortgage originations, secondary market, and portfolio management with consumer and regulatory benefits

Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention