Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
FICO and Client HSBC Named Finalists in 2024 Credit Awards
Prestigious EMEA Credit Awards program recognizes leading technology providers and praiseworthy customer implementations in financial services
How to Stop More Application Fraud Using Smart Technology
Moving from separate systems to a single platform, and using omnichannel communications, are keys to improving both risk and fraud management
How to Improve Application Fraud and Originations Processes
Siloes between your application fraud management and originations teams can create customer experience problems and increase losses - here are some ways to break through the siloes
Enterprise Decisioning: The IT Trend That’s Transforming Banking
The drive to reduce technical debt from disconnected legacy systems is leading banks to enterprise decision platforms - with benefits for IT, the commercial team and consumers
Covid to Cost-of-Living: Assessing Affordability in Uncertain Times
The removal of the mortgage market affordability test in the UK could pose challenges at a time when affordability is an important lending issue
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