The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

What do credit score high achievers have in common and what can we learn from the credit behavioral characteristics in these populations?

The national average FICO Score did not go up for the first time in over a decade, a trend that’s seen at the city and state level across the nation

How the FICO Platform can enable explainable machine learning models for more effective PD calculations

Fierce competition, open banking and financial inclusion drive the uptake of transaction analytics in lending

Recent increase in the average FICO® Score is reflective, in part, of impacts that the pandemic has had on U.S. consumers’ credit behavior, credit report, and credit history.

Through explainable machine learning models, behavioural and PD models for the retail banking sector can be created with higher levels of predictiveness.

Whilst the EU have rightly focused on the use of AI and data science strategic leadership, more needs to be done on AI explainability

Stay informed as you manage your credit health through the Coronavirus outbreak.

What states and cities have the highest average FICO Score?

We answer the top 10 most asked credit scoring questions.