The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Highlighting results from FICO’s 2023 FICO® Resilience Index 2 benchmarking reports

As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?

Building portfolio risk resilience into customer acquisition

This four-part series looks at embedding portfolio risk resilience into decisions across the credit lifecycle through targeted application of the FICO® Resilience Index

While the current series of economic shocks may seem "unprecedented", there are clear lessons from past crises that should shape our collections strategies today

Highlighting results from FICO’s release of FICO® Resilience Index benchmarking reports for 2022

With as much as 50% of consumers experiencing financial difficulty soon, it's time to review your early and pre-collections strategy and processes

In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities

From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic

As we enter the third year of the global pandemic, what are the challenges facing debt collection and debt resolution professionals?