Composable Architectures: Why Now and What’s Next
Composable architectures are driving IT’s evolution by enabling greater flexibility, scalability and resilience
Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
What Is Intelligent Feature Management? Why Is It Essential?
Intelligent feature management is a disciplined approach to identifying, creating, managing, and utilizing enriched data assets
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
FICO Fraud Expert Naomi Palmer Wins Women in Credit Award
Naomi Palmer, a fraud consultant at FICO, won silver in the ‘Team Player of the Year’ category
How Avis Europe Uses Optimization to Make Real-Time Decisions
A case study in Business Intelligence shows some of the benefits Avis achieved using optimization to solve supply chain issues and make real-time decisions.
Authorised Push Payment Fraud – The Liability Challenge
The National Board for Customer Disputes in Sweden have ruled that banks should be liable for so-called “push payment” fraud losses over a certain amount.
How to Spot Counterfeit Cards — It Takes a Network
Counterfeit cards are relatively simple to spot. So how were the criminals in the European road tolls scheme successful?
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