The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Factors driving credit score decreases observed among student loan holders involved behaviors such as delinquency on credit products including bankcards, auto loans, and mortgages

How FICO Scoring can help companies make decisions that benefit society

Pioneered by FICO, credit scoring has helped women worldwide get better access to credit, breaking the bias with data science

Research shows balance aggregation results in modest impact to FICO® Scores

Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?

Analysis identified modest impacts to FICO Scores from forbearance-related potential increases in mortgage balance.

FICO works to keep credit flowing during uncertain economic times

Diverse thinking is needed to avoid introducing gender bias and other forms of bias into analytic models

Spotlighting global financial inclusion innovation at 2019 FICO World

The set-up of a score validation can greatly influence model performance results — and sometimes inflate them