The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

How FICO Scoring can help companies make decisions that benefit society

Pioneered by FICO, credit scoring has helped women worldwide get better access to credit, breaking the bias with data science

Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?

FICO works to keep credit flowing during uncertain economic times

Diverse thinking is needed to avoid introducing gender bias and other forms of bias into analytic models

Spotlighting global financial inclusion innovation at 2019 FICO World

The view that pricing optimisation outcomes focus squarely on a customer’s price sensitivity may be short-sighted.

Some people believe that the application of price optimisation takes advantage of price-insensitive customers. In fact, a powerful pricing engine is more necessary than ever.