The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Factors driving credit score decreases observed among student loan holders involved behaviors such as delinquency on credit products including bankcards, auto loans, and mortgages

As telcos make the transition from on-premises to cloud-based platform solutions, they need to get maximum value from the data sets, information sources and insights available

Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile

Research shows balance aggregation results in modest impact to FICO® Scores

Automate the prescreen process and create personal and frequent campaigns

Analysis identified modest impacts to FICO Scores from forbearance-related potential increases in mortgage balance.

The set-up of a score validation can greatly influence model performance results — and sometimes inflate them