Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
FICO’s Leadership in Optimization – Interview with Timo Berthold
In his interview for the podcast “Subject to”, FICO’s Timo Berthold discusses his career in computational optimization and mixed integer programming
FICO Scientist Honored at Leading Operational Research Conference
FICO’s Claudio Gambella was a member of a team awarded at EURO 2024 for its work in mathematical optimization
How to Protect Mobile Wallets from Prepaid Card Fraud
What are the strategies that are reshaping the battle against prepaid card fraud within the realm of mobile wallets?
Advancing the Science of Optimization: FICO & Zuse Institute Berlin
FICO partners with Zuse Institute Berlin on critical research into mathematical optimization
Enterprise Fraud Solution Buyers Want More Agility, More Data
Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers
The Power of Optimization: Solving a Dire Water Access Problem
The SEIO-BBVA prize for best applied contribution in operations research goes to a team including FICO’s Selene Silvestri
Does Your Fraud Department Have the Right KPIs?
Measuring the right things matters - if fraud reduction comes at a cost to customer experience, you may have the wrong fraud KPIs
The Santa Challenge 4: Fly with Fewer Reindeer!
Two of Santa's reindeer are self-isolating - how can he make the flight with less speed? FICO optimization shows him how!
Got Enough Fraud… Models That Is?
When designing a strategy for detecting and preventing fraud, everyone always comes to the same conclusion—there is no silver bullet.
MIP Benchmarking: Don't Abuse the Standards
The mathematical optimization community already has a clear set of standards for MIP benchmarking - these should be followed.
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