For neurodivergent people struggling with debt, such as those with ADHD or autism, an omnichannel approach helps them meet payment deadlines and keep debt under control

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

The growth of fraud associated with real-time payments has already caused liability and regulatory changes abroad – will it happen in the United States too?