For neurodivergent people struggling with debt, such as those with ADHD or autism, an omnichannel approach helps them meet payment deadlines and keep debt under control

A new report from Chartis Research shines a spotlight on how fraud platforms, GenAI, agentic AI and real-time payments are driving fraud protection forward

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Prestigious EMEA Credit Awards program recognizes leading technology providers and praiseworthy customer implementations in financial services

FICO survey demonstrates the importance of fraud protection to today’s customers and the need to effectively balance security with convenience

Fraudsters are using increasingly sophisticated tactics to scam consumers out of their money, but there are practical and immediate steps you can take if you’ve responded to a scam

Moving from separate systems to a single platform, and using omnichannel communications, are keys to improving both risk and fraud management

Siloes between your application fraud management and originations teams can create customer experience problems and increase losses - here are some ways to break through the siloes

Barriers between functions create credit risk and fraud exposure and lead to poor customer experiences and reduced business growth

These fraud trends will define 2024 as financial institutions look to enhance security and protect the customer experience

Real-time payments attract real-time fraud, so banks and other financial institutions need the best tools and technology to protect their customers