The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected

Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

2021 is poised to bring about some meaningful and positive developments in Washington for the financial services industry

New data points to problems lenders have executing customer-centric collections