The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected

What do credit score high achievers have in common and what can we learn from the credit behavioral characteristics in these populations?

Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023

The national average FICO Score did not go up for the first time in over a decade, a trend that’s seen at the city and state level across the nation

Recent increase in the average FICO® Score is reflective, in part, of impacts that the pandemic has had on U.S. consumers’ credit behavior, credit report, and credit history.

From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy

2021 is poised to bring about some meaningful and positive developments in Washington for the financial services industry

Stay informed as you manage your credit health through the Coronavirus outbreak.

From safeguarding your identity to fighting money laundering, here's what I predict US lawmakers will do this year