The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected

Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023

From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy

FICO has helped Santa deliver this Christmas - the next step in decision management is to see how he could do better next year

2021 is poised to bring about some meaningful and positive developments in Washington for the financial services industry

From safeguarding your identity to fighting money laundering, here's what I predict US lawmakers will do this year

When it comes to U.S. regulatory reforms promulgated by federal agencies, there could be some significant and welcome news for financial institutions next year.

Where do we stand on the industry’s challenge to the Telephone Consumer Protection Act (TCPA), now that the DC Circuit Court of Appeals finally issued its long-awaited decision?