The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected

Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023

As telcos make the transition from on-premises to cloud-based platform solutions, they need to get maximum value from the data sets, information sources and insights available

Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile

From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy

2021 is poised to bring about some meaningful and positive developments in Washington for the financial services industry

Automate the prescreen process and create personal and frequent campaigns

From safeguarding your identity to fighting money laundering, here's what I predict US lawmakers will do this year