Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
Is “Enterprise Intelligence” an Oxymoron? Breaking the 5 Blockers
Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering?
Wolf, Goat and Cabbage: The Digital Customer Experience Riddle
Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers
Enterprise Intelligence: 5 Steps to Ending a Whac-a-Mole Approach
If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game
UK Credit Card Trends for September: Calm Before the Storm?
Monthly report on UK credit card trends shows financial prudence with spending down and percentage of payments to balance up – but will lockdown stashes save the day or fade away?
UK Credit Cards: August Data Reveals Consumer Confidence
August saw a two-year low in consumers paying less than the amount due on cards, although signs of financial pressure can be seen
MacGyver-izing Your Enterprise for Digital Transformation
The real trick to beating the bad guys, like digital disruptors, is outsmarting them
UK Card Trends: Pandemic Savings Mask Picture of Debt
Our UK Credit Market Report of UK card trends for July 2021 reveals that there was an uplift in missed payment rates, whilst spend on cards marginally fell
Which Is Harder: Customer Centricity or Solving a Rubik’s Cube?
Achieving customer centricity without a decisioning platform can be as hit-or-miss as solving a Rubik’s Cube and its quintillion possible combinations
The Impact of COVID-19 on Credit Card Payments
Credit card trends for payments and delinquencies show similar patterns in the US, the UK and Canada, though extra savings and government support are masking the pandemic's impact
The Impact of COVID-19 on Credit Card Trends - US, UK, Canada
Looking at trends for activity, utilization, spend, balances, usage, interest reveals new focus areas for issuers
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