The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

As telcos make the transition from on-premises to cloud-based platform solutions, they need to get maximum value from the data sets, information sources and insights available

Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile

Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones

Like money muling, merchandise muling isn’t new, but detective Jesse Gossmann explains how this work-from-home scam has exploded during the pandemic

Looking for Your Tax Refund? So Are Fraudsters.

Will eCBSV stop synthetic identity fraud?

Finding the right balance between security and convenience can be a challenge - here's how to approach it

Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?

Black Friday and the holiday season will bring more fraud attempts - here's how to protect yourself