New reports on decision intelligence software reveal how it helps businesses leverage AI and create more compelling customer experiences

A unified AI decisioning platform is critical to operationalize AI across the enterprise

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Applied Intelligence helps capture payments data across the business

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the Q2 2025 FICO® Platform release: powering your intelligent enterprise with enhanced analytics, faster optimization, and smarter AI-driven decisions

Explore the forthcoming capabilities for business decision-making and applied intelligence based on AI, composability and more

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Leaders must adopt smarter, more agile approaches to business challenges

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection