Digital Wallet Fraud: How It Works and How to Fight It
A full view of the customer journey is critical to detecting and preventing digital wallet fraud, as are enhanced communications and segmented strategies
Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
How Is Credit Card Fraud Changing in Europe?
The FICO European Fraud Map shows how Card Not Present fraud is rising across Europe, and why a unified approach to fighting fraud is vital
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
3 Ways Social Engineering Undermines Fraud Defences in the UK
UK Finance’s Fraud Report 2025 shows changes in fraud typologies – underlying much of this shift is evolving techniques in social engineering
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
How to Strengthen your Organization’s Money Mule Strategy
Money mules are causing significant problems across the globe. Organizations must take proactive steps to identify and disrupt them.
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
3 Ways Spanish Banks Can Stop Fraud with Customer Communications
As bank fraud increases and more customers fall victim to scams, banks in Spain need to enhance fraud protection but not at the risk of damaging customer experience
The Ballad of the Small Banker: An SBA Lender’s Experience with PPP Loans
How a Community Bank Served Small Businesses and the Manual Process Prevailed
Looking Ahead and Preparing for a Post-Coronavirus World
What’s next for the banking industry and how the COVID-19 pandemic will change the customer experience.
How Small Banks Can Protect Their Customers & Portfolio Amid the COVID-19 Crisis
What lenders should be doing NOW for their portfolios and their clients
How Small Banks Can Respond to the Coronavirus Outbreak and Help Businesses Survive
4 steps that community banks can take to respond to the COVID-19 pandemic and help their clients adjust to the economic impacts
How Small Banks can Capture more Market Share of the Small Business Lending Market
Currently, small banks and credit unions only have 9% of all small business loans under $100,000.
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