Digital Wallet Fraud: How It Works and How to Fight It
A full view of the customer journey is critical to detecting and preventing digital wallet fraud, as are enhanced communications and segmented strategies
Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
How Is Credit Card Fraud Changing in Europe?
The FICO European Fraud Map shows how Card Not Present fraud is rising across Europe, and why a unified approach to fighting fraud is vital
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
3 Ways Social Engineering Undermines Fraud Defences in the UK
UK Finance’s Fraud Report 2025 shows changes in fraud typologies – underlying much of this shift is evolving techniques in social engineering
Evolving Landscape of Machine Learning Relative to the FICO® Score
How does progress in artificial intelligence stack up to the FICO credit score model?
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
How to Strengthen your Organization’s Money Mule Strategy
Money mules are causing significant problems across the globe. Organizations must take proactive steps to identify and disrupt them.
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
3 Ways Spanish Banks Can Stop Fraud with Customer Communications
As bank fraud increases and more customers fall victim to scams, banks in Spain need to enhance fraud protection but not at the risk of damaging customer experience
Using Augmented Intelligence and Machine Learning in Credit Scoring
Blending artificial intelligence, machine learning and domain expertise in the design of credit scores - a video discussion with Agus Sudjianto
FICO Score Research: Explainable AI for Credit Scoring
FICO Scores R&D has empirically investigated potential benefits and risks associated with using some of the latest AI and machine learning approaches for credit scoring.
Explainable AI and the FICO Score
My presentation on “Transparency by Design: An Explainable AI Approach to Credit Risk Scoring” discusses our application of recent machine learning technologies to challenge the US FICO® Score.
FICO Scores, Artificial Intelligence and Machine Learning
How are advances in artificial intelligence and machine learning changing credit risk assessment? That’s a topic I’ll be exploring in three presentations at FICO World 2018.
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