Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
Using SMS, RCS and WhatsApp in Omni-Channel Communications
Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
Credit and Risk Trends in Brazil Highlight Need for Tailored Treatment
July data shows Brazil's credit portfolio is in good shape - combined with a decline in delinquency, this makes a fertile ground for credit granting
Brazilian Credit Risk Trends Reveal Growth Opportunities
This deep dive into the credit health of the Brazilian market presents a positive national scenario, leading to recommendations for growth in multiple credit products
Four Key Changes in Collections Since COVID-19 Struck
Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Is Your Collection Operation Stepping Up to the Pandemic Challenge?
Beyond short-term impacts, portfolios, workforces and operating models are changing
Creative Ways to Help Vulnerable Customers
Can the banking industry match the innovative approaches used in utilities?
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