The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

July data shows Brazil's credit portfolio is in good shape - combined with a decline in delinquency, this makes a fertile ground for credit granting

This deep dive into the credit health of the Brazilian market presents a positive national scenario, leading to recommendations for growth in multiple credit products

How a Community Bank Served Small Businesses and the Manual Process Prevailed

What’s next for the banking industry and how the COVID-19 pandemic will change the customer experience.

What lenders should be doing NOW for their portfolios and their clients

4 steps that community banks can take to respond to the COVID-19 pandemic and help their clients adjust to the economic impacts

Currently, small banks and credit unions only have 9% of all small business loans under $100,000.

There is an art-form to lending but it needs to be backed by science. This is especially true in making the origination ...