Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
Using SMS, RCS and WhatsApp in Omni-Channel Communications
Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
Credit and Risk Trends in Brazil Highlight Need for Tailored Treatment
July data shows Brazil's credit portfolio is in good shape - combined with a decline in delinquency, this makes a fertile ground for credit granting
Brazilian Credit Risk Trends Reveal Growth Opportunities
This deep dive into the credit health of the Brazilian market presents a positive national scenario, leading to recommendations for growth in multiple credit products
How to Get Better Results from Your ‘Lift and Shift’ Project
Moving to a ‘Lift, Shift and Enhance’ strategy can deliver substantial growth and future-proof your operation
Data-Driven Strategies: Looking Beyond the Commonplace
In this post, I explore the benefits of applying data-driven techniques to strategy design.
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