The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

July data shows Brazil's credit portfolio is in good shape - combined with a decline in delinquency, this makes a fertile ground for credit granting

This deep dive into the credit health of the Brazilian market presents a positive national scenario, leading to recommendations for growth in multiple credit products

Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones

Like money muling, merchandise muling isn’t new, but detective Jesse Gossmann explains how this work-from-home scam has exploded during the pandemic

Looking for Your Tax Refund? So Are Fraudsters.

Will eCBSV stop synthetic identity fraud?

Finding the right balance between security and convenience can be a challenge - here's how to approach it

Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?

Black Friday and the holiday season will bring more fraud attempts - here's how to protect yourself