FICO Score 10T includes rental data, but consumers can only experience the benefit of this to the extent that their rental data is reported to the CRAs

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Credit union lenders need to be mindful of balancing opportunity and risk with their credit decisions

New reporting of student loan delinquencies among key drivers of the downward shift of credit scores

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Debt and missed payments continue to rise, contributing to a change in the average

People with no current debt can – and often do - have a credit score higher than the national average

Artificial intelligence impacts personalization for insurance through predictive analytics that can be used to tailor insurance offerings to individual policyholders

Asia’s insurance sector is at the front line of new era of wealth generation - the winners will be the insurers that have their digital transformation “house" in order

Automating claims processing right can help you reduce costs, improve outcomes, and assure patient and stakeholder satisfaction - here's how to think about it

The advantages of a holistic, member-centric approach to healthcare are clear - as are the impacts of the failure to achieve member centricity

What are the drivers behind this consumer shift in the loan payment hierarchy to pre-pandemic norms and is it likely to last?