The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

From identifying vulnerable customers to storing the right data, here are best practices for debt collection during the ongoing squeeze on household incomes

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge