Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

Credit unions saw a slowdown in severe delinquency impacting their credit card portfolios to finish 2024, with increases in average monthly spend and average balance

Credit card delinquency rates picked up in the back half of the year as spending slows

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Credit card delinquencies are stabilizing in early buckets while consumers continue to spend

Credit card balances and severe delinquencies are growing but positive signs are starting to appear

Credit card balances continue to rise, early-stage delinquency begins to show signs of flattening

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

More consumers are carrying credit card balances despite high rates, and delinquency rates continue to rise

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences