Microservices are a fast route to directly improving customer experience – and they offer far greater agility to auto lenders and dealers

How can insurers build optimal claims administration strategies when their best claims experts are hitting the exits?

Milliman assessment evaluates updated FICO models coming to mortgage industry

Higher prices keep customers in a pinch from making on-time payments

The pandemic caused behavioral impacts on credit card payments of consumers for revolving products, where the minimum due is a small percentage of the current credit card balance

FICO experts provide insight into market trends and unique research that shows fraud growth and best practices to stop it

Leveraging FICO’s heritage of scoring expertise, FICO® Score 10T is built with trended credit data enabling a higher level of predictive power

Are you seeing the people behind the data? Providing superb customer experience means achieving hyper-personalization at hyperscale

These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023

Steve Greenfield, CEO and Founder of Automotive Ventures, discusses how electric vehicles will drive hyper-personalization in this Q&A from FICO Mastermind

Bankcard delinquencies exceed pre-pandemic levels, higher losses are forecasted ahead

So far in 2023, consumers have braced inflation, a balanced housing market, looming prospect of a recession, removal of medical collections data, and student loan forgiveness plan

New study from Forrester shows the value of hyper-personalization and the gaps businesses face today

Bankcard delinquencies continue to rise, higher losses are coming in 2023

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.