What Is Customer Acquisition? How to Create a Great Customer Acquisition Strategy

Customer acquisition is a strategic process to attract and convert the right buyers into paying customers, and has specific requirements in financial services

US Bankcards Industry Benchmarking Trends: 2024 Yearly Report

Credit card delinquency rates picked up in the back half of the year as spending slows

US Bankcards Industry Benchmarking Trends: 2024 Q2 Update

Credit card delinquencies are stabilizing in early buckets while consumers continue to spend

US Bankcards Industry Benchmarking Trends: 2024 Q1 Update

Credit card balances and severe delinquencies are growing but positive signs are starting to appear

Six Trends Transforming the Auto Finance Landscape

Comprehensive, real-time risk evaluation has never been more critical in the automotive finance industry

US Bankcards Industry Benchmarking Trends: 2023 Q4 Update

Credit card balances continue to rise, early-stage delinquency begins to show signs of flattening

Executive Summary: Milliman FICO® Score 10 and FICO® Score 10T Model Assessment June 2023

Milliman assessment evaluates updated FICO models coming to mortgage industry

See Customers Clearer with Hyper-Personalization at Scale

Are you seeing the people behind the data? Providing superb customer experience means achieving hyper-personalization at hyperscale

US Bankcards Industry Benchmarking Trends: 2023 Q1 Update

Bankcard delinquencies exceed pre-pandemic levels, higher losses are forecasted ahead

Hyper-Personalization Survey Highlights Boardrooms' Blind Spots

New study from Forrester shows the value of hyper-personalization and the gaps businesses face today

US Bankcards Industry Benchmarking Trends: 2022 Q4 Update

Bankcard delinquencies continue to rise, higher losses are coming in 2023

Meet Digital Jane, She’s Your Customer and She Has High Expectations

Videos showcase how FICO Platform helps financial institutions improve customer satisfaction and build customer loyalty.

Hyper-Personalization + Prescriptive Analytics for Customer Offers

Increase conversion rates by 20%–100% while improving sales margins and customer retention with hyper-personalization, optimization and omnichannel campaigns

What do Customers Really Want from their Banks?

New FICO research uncovers new opportunities and competitive threats.

What is Shadow Banking? And Why Should You Know About It?

You don’t understand your customers as well as you used to.

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