Credit card delinquencies are stabilizing in early buckets while consumers continue to spend

More consumers are carrying credit card balances despite high rates, and delinquency rates continue to rise

Higher prices keep customers in a pinch from making on-time payments

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering?

Bankcard delinquencies continue to rise as growth in the economy slows

Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers

We are seeing unemployment rates at historical lows, so what is causing US Bankcard delinquency rates to increase?

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game

The real trick to beating the bad guys, like digital disruptors, is outsmarting them

Achieving customer centricity without a decisioning platform can be as hit-or-miss as solving a Rubik’s Cube and its quintillion possible combinations

Not even a new CDxO has a magic wand to make digital transformation and customer centricity successful; it takes internal change agents to step up and lead the way

Companies worldwide are achieving their decision management, digital transformation and customer centricity KPIs thanks to “centralized decisioning.” But it needs a better name.