Learn how FICO® Score 10 BNPL and FICO® Score 10T BNPL will incorporate BNPL accounts within credit reporting frameworks

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Credit unions saw a slowdown in severe delinquency impacting their credit card portfolios to finish 2024, with increases in average monthly spend and average balance

Credit card delinquency rates picked up in the back half of the year as spending slows

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Inflation fatigue puts more borrowers under financial pressure

Credit card delinquencies are stabilizing in early buckets while consumers continue to spend

FICO is working with major Buy Now Pay Later service provider to thoroughly analyze new credit data source

Credit card balances and severe delinquencies are growing but positive signs are starting to appear

Outlier or Start of a New Credit Score Trend?

Credit card balances continue to rise, early-stage delinquency begins to show signs of flattening

More consumers are carrying credit card balances despite high rates, and delinquency rates continue to rise

Multiple Factors Impacting Scores, as Missed Payments and Consumer Debt Continue to Rise