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Omnichannel Communications Help Banks Serve the Neurodivergent

For neurodivergent people struggling with debt, such as those with ADHD or autism, an omnichannel approach helps them meet payment deadlines and keep debt under control

Digital Wallet Fraud: How It Works and How to Fight It

A full view of the customer journey is critical to detecting and preventing digital wallet fraud, as are enhanced communications and segmented strategies

The Future of Fraud Protection: From Platforms to Agentic AI

A new report from Chartis Research shines a spotlight on how fraud platforms, GenAI, agentic AI and real-time payments are driving fraud protection forward

How Is Credit Card Fraud Changing in Europe?

The FICO European Fraud Map shows how Card Not Present fraud is rising across Europe, and why a unified approach to fighting fraud is vital

3 Ways Social Engineering Undermines Fraud Defences in the UK

UK Finance’s Fraud Report 2025 shows changes in fraud typologies – underlying much of this shift is evolving techniques in social engineering

US Credit Unions – Credit Card Benchmarking Trends for 2024

Credit unions saw a slowdown in severe delinquency impacting their credit card portfolios to finish 2024, with increases in average monthly spend and average balance

US Bankcards Industry Benchmarking Trends: 2024 Yearly Report

Credit card delinquency rates picked up in the back half of the year as spending slows

How to Strengthen your Organization’s Money Mule Strategy

Money mules are causing significant problems across the globe. Organizations must take proactive steps to identify and disrupt them.

US Bankcards Industry Benchmarking Trends: 2024 Q2 Update

Credit card delinquencies are stabilizing in early buckets while consumers continue to spend

US Bankcards Industry Benchmarking Trends: 2024 Q1 Update

Credit card balances and severe delinquencies are growing but positive signs are starting to appear

What to Do If You Fall for a Scam - 3 Examples

Fraudsters are using increasingly sophisticated tactics to scam consumers out of their money, but there are practical and immediate steps you can take if you’ve responded to a scam

3 Ways Spanish Banks Can Stop Fraud with Customer Communications

As bank fraud increases and more customers fall victim to scams, banks in Spain need to enhance fraud protection but not at the risk of damaging customer experience

US Bankcards Industry Benchmarking Trends: 2023 Q4 Update

Credit card balances continue to rise, early-stage delinquency begins to show signs of flattening

Real-Time Payments Rails like FedNow Need Enhanced Fraud Protection

Real-time payments attract real-time fraud, so banks and other financial institutions need the best tools and technology to protect their customers

US Bankcards Industry Benchmarking Trends: 2023 Q3 Update

More consumers are carrying credit card balances despite high rates, and delinquency rates continue to rise

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