A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Credit unions saw a slowdown in severe delinquency impacting their credit card portfolios to finish 2024, with increases in average monthly spend and average balance

Credit card delinquency rates picked up in the back half of the year as spending slows

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Credit card delinquencies are stabilizing in early buckets while consumers continue to spend

Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Credit card balances and severe delinquencies are growing but positive signs are starting to appear

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Credit card balances continue to rise, early-stage delinquency begins to show signs of flattening

Latin America needs to get ready for the consequences of the growth of real-time payments

More consumers are carrying credit card balances despite high rates, and delinquency rates continue to rise

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes

Higher prices keep customers in a pinch from making on-time payments