Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

Credit unions saw a slowdown in severe delinquency impacting their credit card portfolios to finish 2024, with increases in average monthly spend and average balance

Credit card delinquency rates picked up in the back half of the year as spending slows

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Credit card delinquencies are stabilizing in early buckets while consumers continue to spend

Credit card balances and severe delinquencies are growing but positive signs are starting to appear

Artificial intelligence impacts personalization for insurance through predictive analytics that can be used to tailor insurance offerings to individual policyholders

Asia’s insurance sector is at the front line of new era of wealth generation - the winners will be the insurers that have their digital transformation “house" in order

Credit card balances continue to rise, early-stage delinquency begins to show signs of flattening

Automating claims processing right can help you reduce costs, improve outcomes, and assure patient and stakeholder satisfaction - here's how to think about it

The advantages of a holistic, member-centric approach to healthcare are clear - as are the impacts of the failure to achieve member centricity

More consumers are carrying credit card balances despite high rates, and delinquency rates continue to rise

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

Business simulation can provide both the experimentation and the guardrails helping insurance companies explore multiple paths to success