Enterprise fraud management can break down fraud prevention operational silos so that fraud and abuse can be tackled at the customer level, rather than just the account level

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Credit unions saw a slowdown in severe delinquency impacting their credit card portfolios to finish 2024, with increases in average monthly spend and average balance

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

Understand the impact of PSD3 and the key changes it creates for fraud prevention specialists

Credit card delinquency rates picked up in the back half of the year as spending slows

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Fraudsters adapt rapidly, always on the lookout for new ways to exploit weaknesses in fraud defences and find new routes to their victims. How can fraud teams respond?

As real-time payments continue to grow globally, authorized push payment fraud scams follow. making intervention imperative

Credit card delinquencies are stabilizing in early buckets while consumers continue to spend

Credit card balances and severe delinquencies are growing but positive signs are starting to appear

Traditional fraud protection methods may not be effective in protecting the unbanked and underbanked population - a more careful approach is needed

Credit card balances continue to rise, early-stage delinquency begins to show signs of flattening