The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Credit unions saw a slowdown in severe delinquency impacting their credit card portfolios to finish 2024, with increases in average monthly spend and average balance

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

Credit card delinquency rates picked up in the back half of the year as spending slows

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Credit card delinquencies are stabilizing in early buckets while consumers continue to spend

Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Credit card balances and severe delinquencies are growing but positive signs are starting to appear

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Credit card balances continue to rise, early-stage delinquency begins to show signs of flattening

Latin America needs to get ready for the consequences of the growth of real-time payments

More consumers are carrying credit card balances despite high rates, and delinquency rates continue to rise

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes