The FICO Credit Market Report for February 2022 shows UK card trends following typical post-seasonal spend and repayment patterns - will the cost of living rise show up soon?

The FICO UK Credit Card Market Report for January 2022 shows strong financial management by consumers, but concerns remain over UK cards trends as fuel and other costs rise

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Omicron didn't dampen Christmas spending, as balances increased - but so did missed payments and other signs of trouble on UK cards

FICO Credit Report shows higher UK card spend in November, but also consumers reducing card payments

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

New data points to problems lenders have executing customer-centric collections

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Taking a forward-looking approach to debt management can help us manage the current crisis

Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.

It’s easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry.