Even in a Crisis, the Best Collections Strategy Is to Avoid Collections
With as much as 50% of consumers experiencing financial difficulty soon, it's time to review your early and pre-collections strategy and processes
UK Credit Card Trends: Cost-of-Living Stress Starts to Show in Data
The signs of the cost-of-living crisis are still limited, with the biggest area of concern being a 3 percent increase in missed payments for new accounts
Meeting Debt Collection Challenges Amid a Squeeze on Income
In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities
UK Cards Report: Credit Card Payments Yet To Show Signs Of Distress
The FICO Credit Market Report for March 2022 shows UK card repayments remain a priority for credit card holders, suggesting greater reliance on credit as costs rise
UK Cards Report: Repayments Not Impacted by Cost of Living Hike
The FICO Credit Market Report for February 2022 shows UK card trends following typical post-seasonal spend and repayment patterns - will the cost of living rise show up soon?
UK Cards Trends: Good Performance Despite Rising Living Costs
The FICO UK Credit Card Market Report for January 2022 shows strong financial management by consumers, but concerns remain over UK cards trends as fuel and other costs rise
8 Success Tips for Debt Collection in the Pandemic
From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic
UK Cards Report - Holiday Spend and More Missed Payments
Omicron didn't dampen Christmas spending, as balances increased - but so did missed payments and other signs of trouble on UK cards
Debt Collection and Debt Resolution in 2022
As we enter the third year of the global pandemic, what are the challenges facing debt collection and debt resolution professionals?
UK Card Spend Hits Over Two-Year High
FICO Credit Report shows higher UK card spend in November, but also consumers reducing card payments
Why Customer-Centric Debt Collection Is Critical - Video
In this presentation from the Collections and Vulnerability conference, Bruce Curry lays out the case for customer-centric debt collection and its impact on a firm's performance
Digital-First Collections Means Thinking Like a Marketer
The numbers speak for themselves because digital-first collections counts when it comes to tackling late-paying accounts
Digital-First Collections Doesn't Mean Dropping the Dialler
Automated dial-direct calls to late-paying customers continue to help recover around 5% of delinquent accounts
Master Debt Collection Now – Before It’s Too Late
The time to invest in collections technology and improve your processes is now, not when the pandemic-driven debt tsunami hits
Debt Collection Approaches for the COVID-19 Recovery
Signs to watch for, technologies that might help and recommendations on how to work with borrowers
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