Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Best Practices: Must-have checklist for winning pooled models

Build Stronger, More Profitable Portfolios with Pooled Models that Drive Smarter Originations Decisions

Using pooled models in addition to bureau scores can help creditors make more precise, value-based decisions at the origination stage.

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

Four insights on the possible state of the debt collection industry in the United States

New data points to problems lenders have executing customer-centric collections

Automated communications increase revenues and customer service while decreasing the cost of collections

How analytics can supplement and enhance efficiencies in Collections

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

This is the time to look at new tools, new strategies, and new approaches to customer service.

Automated predictive and prescriptive analytics can enhance collections operations

Advanced, automated communication will allow organizations to reach more consumers with fewer agents.