Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Financial Resilience: FICO Data Shows New US Borrowers Are More Fragile
Highlighting results from FICO’s 2023 FICO® Resilience Index 2 benchmarking reports
Addressing Portfolio Risk in Economic Uncertainty: Part 2 (2022)
Building portfolio risk resilience into customer acquisition
Addressing Portfolio Risk in Economic Uncertainty: Part 1 (2022)
This four-part series looks at embedding portfolio risk resilience into decisions across the credit lifecycle through targeted application of the FICO® Resilience Index
FICO® Resilience Index - Benchmarking Portfolio Resilience
Highlighting results from FICO’s release of FICO® Resilience Index benchmarking reports for 2022
Debunking the Top-3 Pooled Model Myths
Best Practices: Must-have checklist for winning pooled models
How Pooled Models Help You Say “Yes” To More Good Credit Applicants
Build Stronger, More Profitable Portfolios with Pooled Models that Drive Smarter Originations Decisions
Measuring Financial Resilience: Edinburgh Scoring Conference
At the 2021 Edinburgh Credit Scoring conference, we will address scoring innovations that can improve decisions in all different economic scenarios
Lenders Should Consider Using "Pooled Models" When Making Originations Decisions
Using pooled models in addition to bureau scores can help creditors make more precise, value-based decisions at the origination stage.
How to Address Portfolio Risk Volatility Through Economic Uncertainty - Part 2
Building resilience into customer acquisition
How to Address Portfolio Risk Volatility Through Economic Uncertainty - Part 1
This four-part series looks at embedding portfolio resilience into decisions across the credit lifecycle through targeted application the FICO® Resilience Index
Improving Predictive Power with the FICO Score 10 Suite
Analysis showed that the FICO Score 10 suite outperformed the version of FICO Score currently in use.
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