Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Understanding Overdraft Programs (Part 2): A New Approach to Overdraft
The pitch for overdraft alternatives.
Understanding Overdraft Programs (Part 1)
A conversation with David Pommerehn, Consumer Bankers Association (CBA)
Debunking the Top-3 Pooled Model Myths
Best Practices: Must-have checklist for winning pooled models
How Pooled Models Help You Say “Yes” To More Good Credit Applicants
Build Stronger, More Profitable Portfolios with Pooled Models that Drive Smarter Originations Decisions
Lenders Should Consider Using "Pooled Models" When Making Originations Decisions
Using pooled models in addition to bureau scores can help creditors make more precise, value-based decisions at the origination stage.
“The Art of the Possible” in Promotional Pricing for Deposits: A Precise, Multi-Lever Approach
There are many possibilities for deposit promotions that provide multiple levers to deliver differentiated value for the customer and benefits for the bank.
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