Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Average FICO® Score in Canada Drops Two Points to 760
Modest reduction in the average FICO® Score in Canada as recent consumer credit trends continue
Average Canadian FICO® Score Holds Steady at 762
Monitoring a consumer's FICO® Score helps us understand how we got here and what may lie ahead for the average FICO Score
FICO Score 10, Most Predictive Credit Score in Canadian Market
FICO Score credit risk trends through the COVID-19 pandemic
Debunking the Top-3 Pooled Model Myths
Best Practices: Must-have checklist for winning pooled models
How Pooled Models Help You Say “Yes” To More Good Credit Applicants
Build Stronger, More Profitable Portfolios with Pooled Models that Drive Smarter Originations Decisions
Lenders Should Consider Using "Pooled Models" When Making Originations Decisions
Using pooled models in addition to bureau scores can help creditors make more precise, value-based decisions at the origination stage.
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