In this presentation from the Collections and Vulnerability conference, Bruce Curry lays out the case for customer-centric debt collection and its impact on a firm's performance

​​​​​​​The numbers speak for themselves because digital-first collections counts when it comes to tackling late-paying accounts

Automated dial-direct calls to late-paying customers continue to help recover around 5% of delinquent accounts

The time to invest in collections technology and improve your processes is now, not when the pandemic-driven debt tsunami hits

To understand which tools can truly help companies in the processes of digital transformation, it is essential to understand the concept of a decision platform.

Signs to watch for, technologies that might help and recommendations on how to work with borrowers

Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position

To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming

As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers

The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it

The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability

Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries