UK consumers face another challenging year — financial institutions should make use of Open Banking data and new technology

Lenders meeting at FICO’s Auto MasterMind event discussed the technologies that can make auto loan finance smarter

Microservices are a fast route to directly improving customer experience – and they offer far greater agility to auto lenders and dealers

How can insurers build optimal claims administration strategies when their best claims experts are hitting the exits?

Milliman assessment evaluates updated FICO models coming to mortgage industry

FICO experts provide insight into market trends and unique research that shows fraud growth and best practices to stop it

Leveraging FICO’s heritage of scoring expertise, FICO® Score 10T is built with trended credit data enabling a higher level of predictive power

Are you seeing the people behind the data? Providing superb customer experience means achieving hyper-personalization at hyperscale

These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023

Steve Greenfield, CEO and Founder of Automotive Ventures, discusses how electric vehicles will drive hyper-personalization in this Q&A from FICO Mastermind

So far in 2023, consumers have braced inflation, a balanced housing market, looming prospect of a recession, removal of medical collections data, and student loan forgiveness plan

New study from Forrester shows the value of hyper-personalization and the gaps businesses face today

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

2022 marked the first year in over a decade the average FICO Score did not increase, while the industry’s attention remained on topics such as alternative data and BNPL.

Hyper-personalizing customer treatments, understanding borrowers' financial resilience and scenario simulation and testing will all be priorities for financial services