How Vitality Fuels Customer Engagement & Loyalty
Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth
Why the Insurance Industry Needs Decision Platforms
Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help
How Insurance Companies Can Seize the Potential of AI
Artificial intelligence is powering a lot of digital transformation and legacy modernization in insurance, but two big challenges remain before wider adoption is possible
Financial Resilience: FICO Data Shows New US Borrowers Are More Fragile
Highlighting results from FICO’s 2023 FICO® Resilience Index 2 benchmarking reports
Agile Collections Strategies Can Protect Loyalty in Tough Times
As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?
Addressing Portfolio Risk in Economic Uncertainty: Part 2 (2022)
Building portfolio risk resilience into customer acquisition
Addressing Portfolio Risk in Economic Uncertainty: Part 1 (2022)
This four-part series looks at embedding portfolio risk resilience into decisions across the credit lifecycle through targeted application of the FICO® Resilience Index
Insurance Microservices Provide Needed Agility Today
Monolithic architecture hinders the evolution of cloud-hosted platforms — microservices are proving more effective at meeting insurers' demands for agility
Debt Collection: Have We Learned the Lessons of the Last Crises?
While the current series of economic shocks may seem "unprecedented", there are clear lessons from past crises that should shape our collections strategies today
FICO® Resilience Index - Benchmarking Portfolio Resilience
Highlighting results from FICO’s release of FICO® Resilience Index benchmarking reports for 2022
Even in a Crisis, the Best Collections Strategy Is to Avoid Collections
With as much as 50% of consumers experiencing financial difficulty soon, it's time to review your early and pre-collections strategy and processes
Optimization and Automation Point the Way for Insurance Claims
In uncertain times, optimization and automation offer insurance claims departments what's needed most - speed, scale and control
Meeting Debt Collection Challenges Amid a Squeeze on Income
In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities
8 Success Tips for Debt Collection in the Pandemic
From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic
Debt Collection and Debt Resolution in 2022
As we enter the third year of the global pandemic, what are the challenges facing debt collection and debt resolution professionals?
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