Six Critical Innovations Transforming Digital Customer Engagement
AI-powered communication solutions are redefining how enterprises connect with customers at scale
Four Ways Intelligent Decisioning Speeds Auto Financing Approvals
New ways of managing auto finance decisions lead to faster loan approvals, better customer matching, fraud prevention, and cost reduction
How Vitality Fuels Customer Engagement & Loyalty
Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth
Drowning in Data, But Thirsting for Actionable Customer Insights
The long-term value of a good customer decision far surpasses the short-term ROI
3 Ways Conversational AI Aids Collections & Customer Support
The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits
Predict Churn and Delinquency to Improve Telco Customer Retention
Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention
Risk & Lending Predictions 2024: UK Stresses and Open Banking
UK consumers face another challenging year — financial institutions should make use of Open Banking data and new technology
Will the Retirement Surge Cripple Your Claims Process Effectiveness?
How can insurers build optimal claims administration strategies when their best claims experts are hitting the exits?
See Customers Clearer with Hyper-Personalization at Scale
Are you seeing the people behind the data? Providing superb customer experience means achieving hyper-personalization at hyperscale
Hyper-Personalization Survey Highlights Boardrooms' Blind Spots
New study from Forrester shows the value of hyper-personalization and the gaps businesses face today
Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti
The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
Four Key Components of Real-Time Insurance Success
Insurers need to make real-time decisions using advanced analytics, with interactive communications, based on a complete view of the customer
Insurance Microservices Provide Needed Agility Today
Monolithic architecture hinders the evolution of cloud-hosted platforms — microservices are proving more effective at meeting insurers' demands for agility
Open Banking in the Philippines and the Opportunities in the Data
How data sharing can improve credit risk decisioning
Optimization and Automation Point the Way for Insurance Claims
In uncertain times, optimization and automation offer insurance claims departments what's needed most - speed, scale and control
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