Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth

Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help

Artificial intelligence is powering a lot of digital transformation and legacy modernization in insurance, but two big challenges remain before wider adoption is possible

Monolithic architecture hinders the evolution of cloud-hosted platforms — microservices are proving more effective at meeting insurers' demands for agility

In uncertain times, optimization and automation offer insurance claims departments what's needed most - speed, scale and control

New FCA rules that take effect 1 Jan 2022 will remove the practice known as "price walking" from the UK general insurance market - but insurers can make this work for them

Four insights on the possible state of the debt collection industry in the United States

Automated communications increase revenues and customer service while decreasing the cost of collections

How analytics can supplement and enhance efficiencies in Collections

This is the time to look at new tools, new strategies, and new approaches to customer service.

Automated predictive and prescriptive analytics can enhance collections operations

During the COVID-19 pandemic, we can see that having fewer community banks hurts consumers in critical moments.

Advanced, automated communication will allow organizations to reach more consumers with fewer agents.

Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.

Over the next decade, the guiding ethos of fintech will evolve beyond 'move fast and break things'.