How Vitality Fuels Customer Engagement & Loyalty
Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth
Why the Insurance Industry Needs Decision Platforms
Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help
2025 Bank Policy Predictions: Another Swing of the Political Pendulum
Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals
Policy Predictions 2024: Navigating Regulatory Uncertainty in Banking
Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected
How Insurance Companies Can Seize the Potential of AI
Artificial intelligence is powering a lot of digital transformation and legacy modernization in insurance, but two big challenges remain before wider adoption is possible
Four 2023 U.S. Policy Predictions for Financial Services Companies
Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023
Insurance Microservices Provide Needed Agility Today
Monolithic architecture hinders the evolution of cloud-hosted platforms — microservices are proving more effective at meeting insurers' demands for agility
Is “Enterprise Intelligence” an Oxymoron? Breaking the 5 Blockers
Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering?
Wolf, Goat and Cabbage: The Digital Customer Experience Riddle
Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers
Optimization and Automation Point the Way for Insurance Claims
In uncertain times, optimization and automation offer insurance claims departments what's needed most - speed, scale and control
Enterprise Intelligence: 5 Steps to Ending a Whac-a-Mole Approach
If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game
Public Policy Predictions 2022: What's Coming for Financial Services
From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy
MacGyver-izing Your Enterprise for Digital Transformation
The real trick to beating the bad guys, like digital disruptors, is outsmarting them
Which Is Harder: Customer Centricity or Solving a Rubik’s Cube?
Achieving customer centricity without a decisioning platform can be as hit-or-miss as solving a Rubik’s Cube and its quintillion possible combinations
The Price Walking Dead: FCA Reforms Don’t Need to Be Deadly
New FCA rules that take effect 1 Jan 2022 will remove the practice known as "price walking" from the UK general insurance market - but insurers can make this work for them
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