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​​Modernizing Credit Scoring for the BNPL Era​

Learn how FICO® Score 10 BNPL and FICO® Score 10T BNPL will incorporate BNPL accounts within credit reporting frameworks

Survey: What Makes a Great Customer Experience?

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

Bank Primacy: Survey Reveals Secrets to Customer Loyalty

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

How Vitality Fuels Customer Engagement & Loyalty 

Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth

Next Best Actions / Next Best Offers – Four Pointers to Success

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Why the Insurance Industry Needs Decision Platforms

Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help

Determining the Next Best Action to Grow Customer Relationships

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Average U.S. FICO® Score stays at 717 even as consumers are faced with economic uncertainty

Inflation fatigue puts more borrowers under financial pressure

Evaluating the inclusion of BNPL data in FICO® Scores

FICO is working with major Buy Now Pay Later service provider to thoroughly analyze new credit data source

Average U.S. FICO Score at 717 as More Consumers Face Financial Headwinds

Outlier or Start of a New Credit Score Trend?

How Insurance Companies Can Seize the Potential of AI

Artificial intelligence is powering a lot of digital transformation and legacy modernization in insurance, but two big challenges remain before wider adoption is possible

Average U.S. FICO Score at 718

Multiple Factors Impacting Scores, as Missed Payments and Consumer Debt Continue to Rise

Insurance Microservices Provide Needed Agility Today

Monolithic architecture hinders the evolution of cloud-hosted platforms — microservices are proving more effective at meeting insurers' demands for agility

FICO Safe Driving Score Measures Driver Risk

What are the top characteristics that help drivers achieve a good FICO® Safe Driving Score?

Average U.S. FICO® Score Stays Steady at 716

Each year, we provide insight into the national average FICO® Score to help ensure consumers have a baseline measure of credit health standing

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